As you go out and about researching various logistics companies, you will notice a wide variety of quality, speaking in terms of service capability.
At first, you won’t notice it because you aren’t experienced enough to discriminate good from bad. But, here are a couple traits to look for which indicate companies are good ones:
- Listening.
- How well are they identifying and clarifying your needs? Are they more focused on those, or are they trying to push a product or service on you that you don’t really need at this moment?
- Standardization. Believe it or not, some logistics companies are susceptible to disorganization and chaos. How together do they seem to be when you talk with them? Or, are they confused or surprised when you ask them a question or make a request.